William Hayes Group Privacy Policy
Effective Date: 2025/09/01
Introduction
William Hayes Group (“WHG,” “we,” “our,” or “us”) is committed to protecting the privacy of our clients and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, whether online, by phone, by SMS, or in person. By using our services, you consent to the practices described in this Policy.
Information We Collect
We may collect the following types of information:
Personal information you provide directly, such as name, address, phone number, email, date of birth, employment and financial details, and other data required to prepare consultations, assessments, and referrals.
Communication preferences and history of your interactions with our team.
Technical information when you visit our website, such as IP address, browser type, and usage data (collected via cookies or analytics tools).
How We Use Your Information
We use your information to:
Provide consulting services and prepare client files for referral to Licensed Insolvency Trustees or other partners.
Communicate with you regarding appointments, updates, or information related to your file.
Improve our services and client experience.
Send you educational materials, newsletters, or promotional offers when you have consented to receive them.
SMS Marketing and Communications
By providing your phone number, you consent to receive SMS messages from William Hayes Group. These messages may include:
Appointment reminders and scheduling confirmations.
Important updates about your file or required documents.
Educational content related to debt management and financial literacy.
Promotional offers or special campaigns related to WHG’s consulting services.
Message frequency will vary. Standard message and data rates may apply. You may opt out of SMS marketing at any time by replying “STOP” to any message. You will continue to receive essential service-related messages necessary to manage your account or file.
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information only in the following cases:
With Licensed Insolvency Trustees or other referral partners, for the purpose of preparing and managing your file.
With service providers who assist us in delivering our services (such as IT providers, communication tools, or data storage solutions).
When required by law, regulation, or a valid legal process.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no transmission or storage system can be guaranteed to be completely secure.
Your Rights
You have the right to request access to, correction of, or deletion of your personal information, subject to legal and contractual restrictions. You may also withdraw consent to certain communications, such as marketing, at any time.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
William Hayes Group
6D-7398 Yonge Street, Thornhill, Ontario, L4J 8J2